Support services

We offer different support levels:

Support level

Type

Response time

Bug fixing

Special

Fee

Bronze

email
(1 email address)

3 working days

2-4 weeks

  

Free for 6 months after full license purchase

Silver

email
(1 email address)

max. 2 working days
(usually 1 day)

Preferred

  

298$
per year

Gold

email, phone
(up to 3 email addresses)

max. 8 business hours

High priority

Remote access

998$
per year

Each new license purchase includes "Bronze" support.